Thank you so much for stopping by!

Never Lost Earrings is a true handmade one-woman operation and all your support - from a favorite/share or through a purchase - means the world to me and helps me grow my young business. If you have any questions at any time please just ask. I can't wait to hear from you, and hopefully make something that will help you feel more in control and organized when it comes to your jewelry.


Returns & Exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

Returns and exchange details

Please buy with complete confidence. Buying homemade/custom order items is about making yourself (or a friend) happy so it must be a stress-free process for you. I do everything I can to make shopping with Never Lost Earrings fun and easy. 

I make my photos as accurate as possible (great lighting and no photoshop) so that my pictures clearly represent the items you will receive. But I accept that sometimes things aren't as one expects. So to make you super confident in your purchase I accept returns for any reasons. Items MUST be returned in the original packaging, undamaged with no visible signs of wear. You have 7 days from receipt to contact me if you want to return.

I will immediately refund the original item cost, minus the shipping cost after I receive the item back on the conditions stated above. 

Refunds are not offered on custom orders.

But I am pretty sure you will love your item. All of this is the just-in-case scenario!


Shipping

In most cases, my items will ship within three days of your purchase. 3-5 days on bigger items. I ship first class mail or Priority (depending on size of order) which includes tracking numbers and will be sent to you upon completion of order. 
I can ship internationally, please contact me for exact shipping costs before ordering.


Additional Policies

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.