Shipping & Policies

Welcome

Thank you so much for stopping by! Never Lost Earrings is a true handmade one-woman operation and all your support - from a favorite/share or through a purchase - means the world to me and helps me grow my young business. If you have any questions at any time please just ask. I can't wait to hear from you, and hopefully make you something that will help you feel more in control and organized when it comes to your jewelry.

Payments

I accept PayPal, Credit Card and Debit payments.

You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click 'Pay Now'. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Buyer and seller are protected this way and your card details are totally secure and protected.

Or just use Etsy's direct checkout system, whichever works best for you.

Shipping

In most cases, my items will ship within three days of your purchase. 3-5 days on bigger items. I ship first class mail or Priority (depending on size of order) which includes tracking numbers and will be sent to you upon completion of order.
I can ship internationally, please contact me for exact shipping costs before ordering.

Refunds

Please buy with complete confidence. Buying homemade/custom order items is about making yourself (or a friend) happy so it must be a stress-free process for you. I do everything I can to make shopping with Never Lost Earrings fun and easy.

I make my photos as accurate as possible (great lighting and no photoshop) so that my pictures clearly represent the items you will receive. But I accept that sometimes things aren't as one expects. So to make you super confident in your purchase I accept returns for any reasons. Items MUST be returned in the original packaging, undamaged with no visible signs of wear. You have 7 days from receipt to contact me if you want to return.

I will immediately refund the original item cost, minus the shipping cost after I receive the item back on the conditions stated above.

Refunds are not offered on custom orders.

But I am pretty sure you will love your item. All of this is the just-in-case scenario!

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